at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 3 days ago

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**Senior Customer Service Representative: Drive Strategic Initiatives** Strategize and execute improvements for customer experience, leveraging Zendesk and Salesforce. Manage team, mentor agents, and ensure KPIs are met. Required: 5+ years' relevant experience, data-driven mindset, fluency in English and Spanish, and proficiency in CRM tools. Join our compliance-focused, global organization.

Compensation

Not specified

Currency: Not specified

City

Chennai

Country

India