at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 5 days ago

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**Senior Operations Consultant**: Drive operational excellence, improve process efficiency, and enhance customer satisfaction. Leading cross-functional teams, optimize workflows using Six Sigma, Lean, and Kanban methodologies. Dive into data analysis, enabled by tools like SQL, Tableau, and Power BI. Collaborate with C-level stakeholders to strategize and execute operational improvements. Requires 7+ years in operations consulting, with a Bachelor's degree in a relevant field. Proven track record in process improvement, change management, and data-driven decision-making. Experience with customer relationship management (CRM) systems and call center operations beneficial.

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Country

United Kingdom