at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 11 days ago

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**Senior Customer Service Manager:** Lead cross-functional team solving complex customer issues. Oversee omni-channel support, managing 15+ staff. Key skills: strategic planning, people management, CRM (Salesforce), strong problem-solving, 7+ years' experience, BS/MS degree preferred, fluent in English, familiar with contact center metrics. Proven leadership in service industry essential. Drive customer satisfaction, reduce churn, and improve first contact resolution.

Compensation

Not specified INR

Currency: INR

City

Mumbai

Country

India