at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 11 days ago

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**Senior Customer Service Manager: Lead Multichannel Support Team, 7+ Years Experience Required.** Direct and mentor a cross-functional team of 30+ serving 20M+ customers. Key responsibilities include defining strategy, driving performance improvement, and ensuring high customer satisfaction across phone, email, and chat channels. Proven experience in customer service management (7+ years). Required skills: Omni-channel management, team leadership, data-driven decision making, CRM expertise (Salesforce), and exceptional communication skills.

Compensation

Not specified

Currency: Not specified

City

Mumbai

Country

India