at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 4 days ago

No clicks

**Senior Manager - Customer Service Operations** Lead our dedicated customer service team, driving operational excellence and outstanding customer experiences. Manage a group of supervisors, fostering a customer-centric culture. Key responsibilities include strategic planning, team coaching, process improvement, and dataset analysis using tools like Tableau. Requires 7+ years in customer service management, along with proven leadership skills, data-driven mindset, and experience in a high-volume contact center environment.

Compensation

Not specified

Currency: Not specified

City

Mumbai

Country

India