at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 5 days ago

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Lead the Customer Service team as our Senior Manager. Manage, mentor, and grow a team of 8+ agents, driving exceptional customer experiences. Key responsibilities include strategizing service improvements, ensuring SLAs, and collaborating with cross-functional teams. Required skills: proven leadership, data-driven decision-making, experience with CRM software like Salesforce, and familiarity with ticketing systems. Bring a minimum of 5 years of proven leadership in customer service, ideally within e-commerce or technology domains.

Compensation

Not specified

Currency: Not specified

City

Mumbai

Country

India