at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 7 days ago

No clicks

**Senior Customer Service Manager**: Lead & grow global service teams (20+ staff). Key responsibilities include strategic planning, process improvement, and driving exceptional customer experiences using CRM tools like Salesforce. Requires 7+ years in customer service management, with demonstrated success in delivering on KPIs and managing high-volume inbound channels. Proven leadership skills and experience driving change in a multi-cultural environment.

Compensation

Not specified

Currency: Not specified

City

Chennai

Country

India