at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 11 days ago

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**Customer Service Manager** drives frontline support, ensuring customer satisfaction. Leads and mentors a team, handling escalations using CRMs (Salesforce experience preferred). Prioritizes case management, improving service quality, and defining KPIs. Necessary skills include excellent communication, leadership, and problem-solving capabilities. Candidates should bring 5+ years of relevant experience and a proven track record in customer service management.

Compensation

Not specified

Currency: Not specified

City

Mumbai

Country

India