at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 3 days ago

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**Customer Service Manager:** Lead our growing support team, handling inbound inquiries via phone, email, and chat. Oversee day-to-day operations, ensure service level agreements are met, and drive process improvements. Must have 5+ years of managerial experience, proven track record in customer service, and strong analytical skills. Experience with CRM software (e.g., Salesforce) and customer service platforms (e.g., Zendesk) required. Familiarity with customer support metrics and KPIs essential.

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