at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 2 days ago

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**Manager** Lead high-performing customer service team (10+ members). Manage client relationships, improve service quality, meet SLAs. Required: 5+ years' manager experience, strong communication & problem-solving skills. Proficient in CRM platforms (e.g., Salesforce, Zendesk). Experience in service-related domains preferred. Oversee daily operations, coach team members, drive continuous improvement. Bachelor's degree required.

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