at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 12 days ago

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**Senior Customer Service Manager:** Lead cross-functional customer support teams ensuring exceptional service. Key responsibilities include strategic planning, performance metrics analysis using Salesforce, and driving operational improvements. Requires 7+ years of managerial experience in high-volume, matrixed environments, with a proven track record in improving CSAT. Proficient in CRM applications and customer service technologies. Bachelor's degree or equivalent experience required.

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