at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 11 days ago

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**Assistant Manager | Customer Service** - Lead/coordinate team (5+) ensuring exceptional customer satisfaction - Troubleshoot complex issues using advanced tech tools (e.g., Zendesk, Salesforce) - Manage team's performance, provide training, set goals, and handle escalations - Drive service quality via process improvements and adherence to SLAs - Collaborate cross-functionally to resolve service-related systemic problems - 3+ years in customer service/similar role, supervisory experience strong asset - Bilingual (English/Spanish) preferred

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