PURPOSE OF THE ROLE 
   Play a pivotal role in supporting the region's financial performance by driving cash collections, reducing aged debt, and maintaining healthy cash flow across the legal services business. 
   Manage day-to-day credit control activities, ensuring the timely collection of outstanding client fees while building strong relationships with clients, partners, and key stakeholders. 
   Work collaboratively with finance and operational teams to resolve billing issues, reduce debtor days, improve cash flow, and support the firm's overall financial objectives.

THE TEAM 
   Join a collaborative and high-performing finance team that partners closely with Matter Partners, Practice Group Heads, the Head of Finance, Credit Manager, Commercial Finance Manager, billing teams, and other key stakeholders across the business. 
   Be part of a team focused on delivering strong financial results through effective debt management, continuous process improvement, compliance, and exceptional client service, while fostering a culture of accountability, collaboration, and best practice.

WHAT TO EXPECT IN THIS ROLE 
In this role, you will manage an allocated portfolio of client accounts and take ownership of day-to-day credit control activities. Your responsibilities will include:
   Driving cash collections and achieving monthly, quarterly, and annual collection targets. 
   Monitoring aged debt and implementing collection strategies to reduce outstanding balances. 
   Building strong relationships with clients and internal stakeholders to resolve billing queries and disputes efficiently. 
   Conducting regular debt review meetings with Partners and Finance leaders to agree action plans and improve debtor performance. 
   Managing payment plans where appropriate and maintaining accurate records of all client interactions. 
   Supporting month-end processes, cash forecasting, annual audits, and compliance requirements. 
   Working collaboratively across finance and operational teams to reduce lock-up, improve debtor days, and enhance overall collection performance. 
   Contributing to process improvement initiatives and promoting adherence to credit control policies and procedures. 
This is a fast-paced, stakeholder-facing role that requires confidence, resilience, and the ability to balance strong commercial outcomes with excellent client service.

AREAS OF KNOWLEDGE AND EXPERTISE
To be successful in this role, you will bring:
   35 years' experience in credit control or credit management, ideally within legal, professional services, or international business environments. 
   Strong Order-to-Cash (OTC) knowledge, preferably gained within Global Business Services or professional services organisations. 
   A solid understanding of cash flow management, debtor reduction strategies, and credit control best practices. 
   Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels. 
   Commercial awareness and sound judgement when balancing client relationships with business objectives. 
   Experience managing complex billing queries, debt recovery processes, and payment arrangements. 
   Strong organisational skills with excellent attention to detail and the ability to work effectively under pressure, particularly during month-end periods. 
   A proactive, self-motivated approach with the confidence to work independently and escalate issues when necessary. 
   Adaptability, resilience, and a commitment to continuous learning and professional development. 
   A collaborative mindset with a focus on achieving measurable outcomes and contributing to a positive team culture.

OUR FIRM
Our story of international growth is built on a performance mindset, innovation and true collaboration. We believe results follow relationships, so we work closely with each other, and develop deep client connections to deliver. 

Our award-winning culture balances high standards and hard work with genuine care looking out for each other, supporting professional development, in a down to earth and inclusive environment. We do the right things in the right ways, combining commercial excellence and innovative thinking with teamwork. Together, we deliver excellence, achieve stand out solutions, and enable career-defining opportunities.