at Accenture
ConsultanciesPosted 11 days ago
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**Workplace Operations Experience Analyst** in Sacramento, CA (Mon-Fri, 8am-5pm) ensures excellent client, visitor, and employee experience. Key responsibilities include greeting and assisting clients, managing meeting rooms and event tech support, resolving inquiries, maintaining office standards, and collaborating with teams. Required skills emphasize hospitality, customer service, basic office technology support, and administrative tasks. This role demands physical stamina, as duties may involve standing, walking, and handling up to 50 pounds. Experience in a similar role or relevant environment is preferred.
- Compensation
- Not specified USD
- City
- Not specified
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Sacramento, CA (Onsite; Monday - Friday)
The Workplace Operations Experience Analyst is responsible for completing a wide range of hospitality and customer service activities focusing on client, visitor and employee experience. The Operations Experience Analyst is the primary point of contact for their assigned work area, will be in the office Monday through Friday during business hours (8 a.m. 5 p.m. PST) and will perform a wide range of workplace services which may include meeting and event support including audio visual technology, room setup, reservations support, space management and other activities as required.
Key Responsibilities:
Answer general inquiries, assist in resolving challenges or direct them to the appropriate resource.
Greet clients, visitors and employees.
Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality.
Provide first-line support for basic office technology.
Provide meeting and event technology support prior to and during meetings.
Assist with any Workplace position while demonstrating a willingness to help wherever needed.
Carry out instructions for security, fire, health and safety and maintain records.
Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.
Keep inventory, stock and maintain appearance of general use areas (e.g., copy room, coffee/kitchen area, etc.).
Provide basic technical support for standard office equipment (e.g., copiers and printers).
Complete multiple daily walkthroughs of work area to support customers and ensure space is prepared to standards.
Provide support and/or execute activities related to on-site or off-site meetings and events.
Perform administrative duties according to location processes and guidelines.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
Respond to inquiries and anticipate needs.
Communicate and interact effectively with teammates and other departments.
Process space reservation requests (assign and confirm space) and ensure optimal workspace occupancy.
Contribute to the preparation of daily, weekly, and monthly reports.
Other duties as assigned.
Job Requirements:
Able to stand and/or walk for extended periods of time
Able to pull, push or lift items weighing up to 50 pounds.
