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Utilities Industry, CIS Transformation Consulting Manager

ExperiencedNo visa sponsorship
Accenture logo

at Accenture

Consultancies

Posted 5 days ago

No clicks

**Utilities Industry CIS Transformation Consulting Manager** leads digital customer engagement & operations for energy retailers. Drive client business performance with strategic consulting, enhancing customer experience and operational efficiencies. Manage project teams, engage senior clients, execute transformations, and foster a collaborative work environment. 8+ years of consulting experience in utilities, with expertise in customer information systems, is required. Proficient in utilities-specific technologies and tools.

Compensation
Not specified

Currency: Not specified

City
Not specified
Country
Not specified

Full Job Description

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

In Accenture Consulting we work with C-suite executives, leaders and boards of the worlds leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organizations total enterprise reinvention.

Benefits of Working at Accenture:

  • Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.

  • Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.

  • Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities:

  • Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.

  • Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.

  • Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.

  • Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.

  • Lead business development activities by identifying new opportunities, crafting proposals, and representing Accentures Utilities practice in sales pursuits.

  • Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.

  • Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Utilities Industry, CIS Transformation Consulting Manager

Compensation

Not specified

City: Not specified

Country: Not specified

Accenture logo
Consultancies

5 days ago

No clicks

at Accenture

ExperiencedNo visa sponsorship

**Utilities Industry CIS Transformation Consulting Manager** leads digital customer engagement & operations for energy retailers. Drive client business performance with strategic consulting, enhancing customer experience and operational efficiencies. Manage project teams, engage senior clients, execute transformations, and foster a collaborative work environment. 8+ years of consulting experience in utilities, with expertise in customer information systems, is required. Proficient in utilities-specific technologies and tools.

Full Job Description

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

In Accenture Consulting we work with C-suite executives, leaders and boards of the worlds leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organizations total enterprise reinvention.

Benefits of Working at Accenture:

  • Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.

  • Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.

  • Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities:

  • Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.

  • Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.

  • Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.

  • Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.

  • Lead business development activities by identifying new opportunities, crafting proposals, and representing Accentures Utilities practice in sales pursuits.

  • Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.

  • Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work