At EY, we're all in shape to your future with confidence. 

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world

Key Responsibilities

   Develop and implement customer strategy and transformation roadmaps aligned with business objectives
   Design and implement customer operating models across contact centers, digital channels, and KAM
   Drive customer journey mapping and pain-point resolution to improve service delivery
   Collaborate across business and technology to ensure integrated, customer-centric operations
   Track and improve customer KPIs (satisfaction, cost-to-serve, digital adoption)
   Build capabilities in customer segmentation, analytics, and customer intelligence
   Deliver customer-facing sustainability initiatives (energy efficiency, demand-side management, green tariffs)
   Apply AMI-enabled customer use cases (consumption insights, usage alerts, demand response, billing transparency)
   Lead and drive business development and client engagement activities

To do this role effectively, we are looking for people with knowledge and experience in the following areas:

   A minimum of 10 years of experience in customer roles, preferably in the power & utilities sector
   Experience Implementing customer initiatives
   Previous experience in a consulting role within a Big 4 firm
you'll also have to:
   Demonstrate strong leadership and team management skills.
   Exhibit excellent communication and interpersonal abilities to engage with stakeholders at all levels.
   Show a commitment to continuous learning and professional development in asset management practices.

 Language Requirements 

   Strong proficiency in English 
   Arabic is a plus

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 
Are you ready to shape your future with confidence? Apply today. 
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. 
EY  |  Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.