The Project Specialist is responsible for leading the end-to-end delivery of complex network infrastructure programs across global markets. This role oversees multivendor execution, cross functional alignment, and technical validation for services such as Dark Fiber, Leased Wave, Bulk Fiber, IP Transit, and Collocation. They ensure that every project meets quality, performance, timeline, and customer satisfaction targets.toend delivery of complex network infrastructure programs across global markets. This role oversees multivendor execution, crossfunctional alignment, and technical validation for services such as Dark Fiber, Leased Wave, Bulk Fiber, IP Transit, and Collocation. Thesatisfaction targets.

Key Responsibilities:

Program Management

• Lead network infrastructure projectsfrom planning and design through implementation, testing, and customer acceptancescale network infrastructure projectsfrom planning and design through implementation, testing, and customer acceptance

• Manage scope, milestones, risks, and dependencies across multiple concurrent programs

Client & Stakeholder Management

• Serve as the primary customer contact throughout the project lifecycle.

• Present program plans, set expectations, and ensure client business priorities are accurately translated into execution requirements

Vendor & Partner Oversight

• Act as lead vendor manager for all assigned projects, ensuring compliance with SLAs and contractual obligations

• Track performance, address slippage, and escalate issues through vendor leadership when needed

Cross Functional Team CoordinationFunctional Team Coordination

• Drive alignment across internal teams (TPMs, Fiber Network Deployment, Technical Field Assist, etc.) to ensure seamless execution

• Coordinate all activities required to achieve design readiness, field deployment, testing, and turnup

Risk & Issue Management

• Own RAID (Risks, Actions, Issues, Dependencies) management for the entire program

• Identify risks early, implement mitigation plans, and escalate critical blockers to protect delivery timelines

Governance & Reporting

• Lead all program governance touchpoints, including kickoff, weekly status, vendor syncs, and escalation calls

• Produce concise, data driven dashboards and health reports for internal leadership and clientsdriven dashboards and health reports for internal leadership and clients

Technical Oversight & Acceptance

• Oversee technical delivery activities such as crossconnect facilitation, fiber readiness validation, and test/turnup scheduling

• Manage final acceptance with vendors, ensuring all network elements meet technical and performance criteria

Project Closure & Documentation

• Ensure accurate acceptance dates, proper documentation, and complete handoff packages for downstream teams (e.g., TPMs)

• Launch client and vendor satisfaction surveys to confirm delivery quality and identify improvement opportunities