at Accenture
ConsultanciesPosted 10 days ago
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**Mainframe Prod Support Engineer - Ensure smoother tech operations. Key responsibilities include managing day-to-day platform tasks, incident management, problem ticket creation, cross-team communication, and driving service improvements. Leverage advanced query skills to troubleshoot and resolve complex issues. Enhance policies, maintain metrics, and contribute to BizChat. Requires 2-4 years of mainframe support experience and familiarity with problem management tools, programming skills, and service analytics. 3-day onsite presence in NYC, Jersey City, or Pennington, NJ required. Join Accenture Flex for local project-based work within a global leading company.**
- Compensation
- Not specified
- City
- New York City
- Country
- United States
Currency: Not specified
Full Job Description
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Run the day to day operations of the technology platform.
Work activities specific to Production Support roles include Problem Incident Management, Release Deployment, Operational Readiness, Capacity Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change Configuration Management, etc.
Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in the ticket tracking system, and communicates effectively with development and internal business operations teams.
Identify vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of Production Services.
Create and enhance administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures.
Take ownership of escalations and performs troubleshooting, analysis, research, and resolution using advanced query and programming skills.
Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
Resolve complex issues.
Provide your feedback on BizChat.
*This role requires working onsite with the client 3 days per week in NYC, Jersey City or Pennington, NJ*
