Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

This is a 100% ONSITE, 5 days a week, role based at two separate client locations in New York City.

Desk Side Engineer - Level 2

Responsibilities

• Perform work varying from phone/email support to project-based work.

• Respond to calls tickets and emails, troubleshooting reported issues in a helpdesk environment

• Answer tickets via phone, email, or chat and own resolution of all incidents requests to closure

• Troubleshoot, monitor, and maintain desktop hardware and support of business applications

• Responsible for new End user Onboarding

• Provide Network connectivity troubleshooting and control room support

• Maintain hardware inventory in designated site pantry inventory management tools

• Ship and receive assets

• Support remote workforce, troubleshoot and diagnose root cause of issues to resolution