Our Global Operating Center located in Manila is pivotal to enhancing the Firms operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

The roles and responsibilities of this job include:

Marketing Technology Advisory

• Serve as a trusted advisor providing expert guidance on marketing technology processes, platforms, and products, with particular focus on email and marketing automation tools such as Cvent and Marketo
• Act as a connector within M&BD Operations and cross-functional stakeholders, solving challenges with a solution-oriented approach while fostering collaboration and embedding best practice
• Facilitate new joiner inductions, raising the profile and value proposition of the M&BD Operations team

Email Campaign Operations & Execution

• Support the execution and optimization of complex email campaigns using platforms like Cvent and Marketo, ensuring best practices in deliverability, segmentation, personalization, and compliance
• Build and manage email workflows, templates, and automation sequences to support marketing initiatives and business development activities
• Conduct quality assurance testing on email campaigns including functionality, rendering, and link validation across devices and email clients
• Monitor campaign performance metrics and provide insights to optimize future email communications

Platform & Process Management

• Contribute to the day-to-day operations and ongoing improvement of marketing technology processes, platforms, and workflows, including data, to support marketing and business development initiatives
• Assist with the management of marketing technology solutions and processeshelping to translate objectives into user stories and technical requirements, supporting priority setting, and contributing to ongoing development and upgrades
• Proactively identify and implement opportunities to connect people, platforms, processes, and products, maximizing the potential of the marketing technology portfolio and improving operational efficiency, effectiveness, and user adoption.

Data Management & Quality

• Assist in centralizing and organizing marketing data sets to ensure smooth workflow, information sharing, and data integrity across all marketing & business development operations
• Maintain and update client lists, contact databases, and records of client interactions to ensure accurate information is available for planning, tracking, outreach, and reporting.

Change Management & Adoption

• Support the implementation of new operating models through change management, up-skilling initiatives, and coaching and mentoring team members on new processes and technologies
• Provide logistical support for collaborative projects and team initiatives.

This role reports to

Manager, Marketing & BD Operations

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firms policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of businessspecific to the relevant officebefore submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.

Location: Manila

Time Type: Full time