at Vanguard
Asset ManagementPosted 16 days ago
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**Senior UX Researcher** - Lead comprehensive UX research for web/mobile apps, driving usability enhancements across mid-scale projects. - Steer research strategy, conduct usability/heuristic evaluations, and analyze results to inform design decisions. -(bool: min_years, education discount) - 5+ years' experience; BA/BS degree or equivalent in creative/technical field. - Familiarity with user testing or Qualtrics/Medallia preferred. - Collaborate with cross-functional teams, educate stakeholders, and mentor junior researchers. - Contribute to Vanguard's usability practices; negotiate usability adoption and drive special projects. - Hybrid working model; focus on long-term client outcomes and collaborative culture.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Core Responsibilities
1. Provides usability services for business and IT teams for web or mobile applications across multiple platforms for mid-scale scope projects. Recommends appropriate quantitative or qualitative approach to gather necessary insights from clients or prospects.
2. Plans, designs, and conducts user research, usability, and heuristic evaluations studies. Reviews research on human factors response to bring value to Vanguard's business, technology, and processes.
3. Conducts user interviews and contextual inquiries to identify user needs and gather user feedback. Ensures privacy and conducts sessions in a professional manner.
4. Analyzes, summarizes, and presents results to design teams and mid-level decision makers. Suggests strategies to gain buy-in from the business.
5. Contributes actionable suggestions based on knowledge of target user base and usability best practices. Educates project teams and crew regarding usabilitys purpose and value.
6. Identifies quantitative and qualitative usability opportunities and presents findings and recommendations to project teams. Presents usability findings to leaders and negotiates adoption of critical usability recommendations with guidance and support from more senior user experience crew.
7. Assists in building usability principles and practices at Vanguard. Trains and mentors junior staff in best practices of user experience research. Provides guidance, training, and motivation.
8. Participates in special projects and performs other duties as assigned.
Qualifications
Minimum five years related work experience.
Undergraduate degree or equivalent combination of training and experience in a creative or technical field.
Preferred Qualifications
Familiarity with user testing or Qualtrics/Medallia
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a missionwe're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
