at Vanguard
Asset ManagementPosted 11 days ago
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**Senior Associate End User Support Analyst: Troubleshoot & Maintain Desktop Computing Environment** Provides senior-level end user tech support in a desktop computing environment, offering solutions and assisting with complex issues independently. Responsibilities include addressing user concerns (implementation, configuration, security), optimizing productivity via efficient troubleshooting, meticulously tracking & managing user issues within the system, collaborating with higher-tier support when necessary, adhering to IT & InfoSec policies, and contributing to special projects. Requires 2+ years of relevant experience, with at least 1 year in technical support, proven skill in solving technical scenarios, and strong prioritization abilities. Undergraduate degree or equivalent combination. Vanguard offers hybrid working model for long-term client outcomes & enriched employee experience.
- Compensation
- Not specified USD
- City
- Not specified
- Country
- United States
Currency: $ (USD)
Full Job Description
Provides entry level end user technical support in a desktop computing environment, under direct supervision.
Core Responsibilities
Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
Resolves basic technical troubleshooting issues to ensure end user productivity.
Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
Elevates more complex issues to the appropriate next level support.
Learns and complies with Information Technology and Information Security policies and procedures.
Participates in special projects and performs other duties as assigned.
Maintains client focus, Ensures accountability, Drives vision and purpose
Qualifications
Minimum of two years related work experience, with at least one year of technical support experience.
Undergraduate degree or equivalent combination of training and experience.
Customer Relationship Management, Troubleshooting Technical Scenarios, Attention to Detail.
Prioritization and Judgement
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a missionwe're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
