at UniCredit

Investment Banking

Posted 9 days ago

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**Complaints Advisor** at UniCredit Bank Romania in Bucharest offers an experienced professional the opportunity to manage and resolve customer complaints. Key responsibilities include handling escalations, driving Service Level Agreement (SLA) achievement, top-to-bottom complaint case management, and maintaining robust complaint records using the bank's systems. Essential skills encompass strong communication (verbal and written), excellent listening skills, and proven problem-solving abilities. The role requires a minimum of 2 years of experience in a similar role, preferably within the banking sector. Familiarity with complaint handling procedures and regulatory requirements is a significant asset. This is a full-time position with a full-time contract. Fluency in Romanian and English is mandatory.

Compensation

Not specified

Currency: Not specified

City

Not specified

Country

Romania