Job Summary

Scope of Role:

Account for branchs operations; counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients

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Key Responsibilities

Strategy
General
   Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
   Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
   Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
   Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
   Cooperate with any investigations or reviews on regulatory failure such as accountability review.

Business
Business performance  
   Support to achieve business objective at the respective branch 
   Drive or support cost optimization initiatives to achieve cost saving target

Processes
Service  
   Embed client centric mind in daily operation as well as to maintain up best in class front-line service
   Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
   Achieve client satisfaction in daily branch services and operations
   Build SCB a great place to work

People & Talent
    Self Development  
   Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
   Actively participate in various campaigns related to service team and achieve the target
   Develop multi-product knowledge and job skills to support different segments and sales channels
   Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline

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Risk Management
Operations, Conduct and Risk Control  
   Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed
   Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution
   Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
   Support Line Manager achieve good MCA rating in branch audit
   Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank
   Ensure all required certifications are obtained per internal and external requirements
   Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection
   Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
   Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD

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   MCA (management control approach)
   
   
   
   
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Governance

   Fully understand the importance of Consumer Rights Protection, prevent damage to consumers best interest
   Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
   Always embed Consumer Rights Protection mindset when performing daily work

Regulatory & Business Conduct
   Display exemplary conduct and live by the Groups Values and Code of Conduct.
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Skills and Experience

   Analytical Skills
   Currency Counting Skills
   Financial Skills

Qualifications

   A university degree with 1-2 years of related banking experience prevails
   Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
   A team player who shows initiative and assertiveness
   Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
   Good command of both spoken and written English and Mandarin

   Anti-counterfeiting currency certificate

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Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time. 

Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass related new jointer training (including but not limited to the CPBB Essentials and Financial Solutions training), the employee will be deemed not meet the recruitment requirement for passing probation, and the Bank is entitled to terminate the employees employment contract immediately. For employee who has passed the probation, failing to pass the related new joiner trainings (including but not limited to the CPBB Essentials and Financial Solutions training) and will be taken as assessment basis for job incompetency.  
CPBB EssentialsCPBB Essentials

Before attend and pass the related new jointer training and assessment (including but not limited to CPBB Essentials and Financial Solutions training) the employee should not perform any kind of business. 
CPBB Essentials

Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.  

In this document, Chinese version shall prevail over English version.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.