Job Summary

The Specialist, Client Delivery in our Riyadh office plays a crucial role in orchestrating the end-to-end client management processes within Standard Chartered's dynamic Corporate, Commercial & Institutional Banking division. This position requires a proactive approach to ensure seamless collaboration across multiple stakeholders and functions, delivering an exceptional client experience that drives client readiness to transact efficiently, whether in straightforward or complex scenarios. The role is responsible for aligning client management strategies with the broader CCIB business priorities, ensuring business agility and responsiveness to clients' evolving needs.

This full-time, office-based fixed term contract position offers an exceptional opportunity to be at the heart of client service delivery, where the successful candidate will champion continuous process improvements, operational efficiency, and robust risk and compliance management. By fostering a culture of excellence and client focus, the Specialist will help enhance the bank's service differentiation, ensuring our clients receive best-in-class, tailored engagement and support.

The ideal candidate will demonstrate an in-depth understanding of both client management and banking operations, combining strong analytical skills with effective stakeholder engagement. Expertise in managing the complexities of client onboarding and account servicing, coupled with a commitment to delivering high-quality, consistent client solutions, will be critical for success in this role.

Key Responsibilities

Strategy

• Collaborate closely with Relationship Managers, Product Sales, Operations, and other internal partners to proactively resolve client issues and uncover opportunities for service enhancement.
• Drive the scalable and consistent implementation of the Client Management model, tailoring service levels according to client segmentation and value tiers to optimize client satisfaction and engagement.
• Maintain rigorous adherence to agreed service delivery standards, focusing on minimizing errors and enhancing client confidence in our processes.

Automation and Streamlining

• Lead initiatives aimed at streamlining workflows and automating repetitive tasks to improve operational efficiency and reduce turnaround times.
• Ensure compliance with updates to the Client Management destination model and Directives on Operational Implementation (DOIs), adapting workflows accordingly.

Business Partnership

• Maintain continuous alignment between the CCIB division and Client Management teams, facilitating regular communication on business priorities and potential service gaps.
• Provide expert support and consultancy to Relationship Managers within lending units regarding documentation origination and compliance requirements.
• Deliver exemplary client service and advisory support across Corporate, Commercial, Institutional Banking and Business Banking sectors, fostering trusted relationships and repeat business.

Skills and Experience

• Conduct Management: Uphold the highest ethical standards and ensure all activities comply fully with regulatory and internal policies.
• Risk Management: Identify, assess, and mitigate risks related to client delivery and operational processes.
• People Management: While not a formal people leader, effective teamwork and collaboration skills are paramount in coordinating across diverse teams.
• Operational Excellence: Expertise in managing complex processes and driving consistent execution across multiple business units.
• Process Management: Skilled in process mapping, workflow optimisation, and implementation of best practices.
• Data Conversion and Reporting: Ability to analyse and report on operational data to drive insights and inform decision-making.
• Business and Product Knowledge: Deep understanding of banking products, client requirements, and market trends to support tailored client solutions.

Qualifications

• Demonstrated ability to influence and engage stakeholders effectively across various business units to orchestrate seamless client service delivery.
• Strong interpersonal skills to build rapport with clients, ensuring their needs are understood and met with professionalism.
• Exceptional written and oral communication skills in English, capable of preparing clear documentation and delivering impactful presentations.
• Proven problem-solving skills, with a resourceful and solution-focused mindset to overcome blockers and drive progress.
• Highly motivated and results-driven with a consistent track record of delivering quality outcomes under tight deadlines.
• Ability to work autonomously, managing workload efficiently while maintaining high standards of quality and compliance.
• Adept team player committed to supporting colleagues and fostering a collaborative environment.
• Risk and Anti-Money Laundering (AML) certification as required by bank policy, ensuring compliance and safeguarding operational integrity.

About Standard Chartered

Standard Chartered is a leading international banking group with a heritage spanning over 170 years, dedicated to driving commerce and prosperity across Asia, Africa, and the Middle East. We are a nimble yet impactful institution known for challenging the status quo, embracing innovation, and stepping confidently into new opportunities. We celebrate diverse perspectives and foster an inclusive culture where all colleagues can thrive while making a tangible difference in the communities we serve.

Our core purposeto drive commerce and prosperity through our unique diversityis embedded in everything we do, supported by our brand promise to be "here for good." This commitment is reflected in how we conduct our business with integrity, collaboration, and a deep focus on client success.

Together, we:

• Do the right thing: Acting with integrity and putting client interests first.
• Never settle: Continuously improving through innovation and learning.
• Are better together: Valuing inclusion and working collectively for sustainable success.

What we offer

As part of Standard Chartered, you will receive a comprehensive package tailored to support your wellbeing and professional growth:

• Competitive salary aligned with our Fair Pay Charter, complemented by extensive benefits including retirement savings, health and life insurance plans, plus flexible voluntary benefits tailored to your location.
• Generous time-off policies encompassing annual leave, parental and maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave, combined to ensure a minimum of 30 days off including public holidays.
• Flexible working arrangements designed to promote work-life balance, allowing for a hybrid setup combining home and office-based work.
• Access to proactive wellbeing support platforms such as Unmind, mental health resources, Employee Assistance Programmes, and resilience development courses.
• A strong focus on continuous learning and development with opportunities to upskill, reskill, and access a vibrant array of learning resources in various formats.
• Joining an inclusive and values-driven organisation that celebrates diversity and promotes an environment where everyone can realise their full potential.