Job Summary

   To process overseas and local payments and collection (OTT/ITT/STS TT/, OLT, ILT, ITT) in CMO TP systems from end to end
   To be a user of CMO TP systems (DOTOPAL, EBBS,...) and to act as the initial point of contact with system technicians/ supporters for any system problems and enhancements
   To ensure that all transactions are processed accurately within agreed TAT
   To follow up with investigation cases/pending transactions and avoid any unnecessary delay in processing such pending items
    To vet supporting documents of payment instructions to ensure a full compliance with established law, policies, regulations and procedures of Standard Chartered Group, State Bank of Vietnam and Vietnam Government. To file supporting documents properly (both soft copy and hard copy)
   To strictly comply with Group policies/local regulations on FX Control/AML/Sanctions/Norkom.
   To verify customer signature against authorized signatories, to call back and to obtain confirmation from customers of payment instructions if required and as per DA
   To book FX deal 
   To ensure the bank tariffs applied for payment instructions are accurate
   To prepare daily reports and monthly operations reports as required by Team Leader/CMO Head. To log daily transaction volume
   To conduct EOD reconciliation to make sure all payment instructions received before cut-off time are processed same day. To report immediately to Team leader/ Manager if there is any missing items or processing failure for investigation and solution.
   To perform daily reconciliation for nostro/suspense/sundry account reconciliation report and make sure all pending items are addressed and settled on same day basis.
   To take responsibility of pending documents by keep those documents/payment instructions in control, properly log pending documents, follow up with stakeholders to obtain the documents by deadline.
   To answer enquiries from stakeholders
   To file documents

Key Responsibilities

   To continuously review processes to enhance internal procedures/ work flow
   To back up for other maker in other Processing Teams in CMO as and when required
   To perform BCP test
   To participate in CMO projects as required from time to time
   To perform any other assignments as required from time to time.

Money Laundering Prevention
   Fully understand and comply with money laundering prevention requirements.
   Undertake training on MLP at least once every 12 months
   Ensure money laundering prevention reporting procedure is followed.
   Follow money laundering prevention reporting procedures and report to business MLPO (CR) should there be any money laundering related issues

Strategy
   To understand and follow the Group and bank strategies applied to the role from time to time

Business
   To have business mindset to understand customers need in daily operation so as to deliver perfect services

Processes
   Cash | Transaction Capture & Execution

People & Talent
   To follow the task assigned by Team Leader/CMO Head accurately and in a timely manner
   To provide feedback/initiative related to the daily works
   To self-study and enhance capability for readiness of taking other tasks

Risk Management
   Comply with the banks policies

Governance
   Comply with the banks policies

Regulatory & Business Conduct
   Display exemplary conduct and live by the Groups Values and Code of Conduct.
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal
   CMO Managers/Officers on daily transactions and operational matters.
   Cash client services and RB (BB, PFC) on daily transactions, enquiries and investigation.
   CSCU relating to investigation, nostro accounts matter.
   Head of CIC Ops for guidance and matters out with your own discretionary authority
   IT Manager/Officers on system and other technical matters
   Production System Support (PSS) team on eBBS/DotOpal/STS/EOPS. incidents
External
   The Banks customers in respect of remittance if necessary.

Other Responsibilities
   Embed Here for good and Groups brand and values in Vietnam TTO Cash Management Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
   Ensure approved generic Product Programmers and their corresponding Country Addendums are in place before any product is accepted for implementation. Refer any instances of non-compliance to Head of CMO, Head of BO for follow-up and also highlight such instances to Group Function and CORG via KPIs and monthly operational risk reporting

Our Ideal Candidate

   University Graduate, Major in Economic and Banking is preferable.
   Good knowledge of banking products and local regulations.
   Good communication skill in both English and Vietnamese.
   Ability to work under pressure.
   Client service skill and problem-solving skill. 
   Computer/PC skills
   Assist in administrative duties and other adhoc & Miscellaneous activities as assigned by Line Manager

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.