Mission in Investigation Department

Ensure daily the processing of day to day activities that comprises of:

  Processing and follow-up of claims and disputes/litigations followed by payments processing.

  Processing the various information requests.

  Handling cancellation requests of payment orders and processing the modification requests on payments already executed.

  Processing return of funds as per the stated procedures.

  Management of accounting breaks.

Responsibilities

  Process the daily operations as per the procedures and rules provided by the management.

  Participate in the fight against fraud and money laundering.

  Contribute to the detection and resolution of incidents.

  Inform the Management in case of any difficulties faced during resolving incidents.

  Participate in training new joiners.

  Participate in the improvement of quality and updating operational procedures.

  - You ideally have a previous experience in the banking or finance industry.

  - You are fluent in English; French knowledge would be highly appreciated.

  - Proficient in Microsoft Outlook, Excel and Word.

  - Minimum of 2 to 3 years of experience into Investigation of Payments Processing in Retail Banking

  - Flexible to work in shifts

Qualifications:

 - Graduate from a Business School with a Bachelors degree in Economics or Business Administration.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

At Socit Gnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

Diversity and Inclusion