at Shell

Commodities

Posted 8 days ago

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**Job Title:** IT Operations Engineer **Key Responsibilities:** - Manage and optimize IT infrastructure and services, ensuring business continuity and minimizing downtime. - Monitor and troubleshoot IT incidents, resolving issues as they arise. - Collaborate with cross-functional teams to ensure IT systems support business objectives and processes. - Plan and implement IT projects, such as cloud migrations, infrastructure upgrades, and system integrations. - Manage IT budgets, ensuring cost-effectiveness and maximizing return on investment. - Monitor and optimize IT performance, ensuring system stability and reliability. - Document and communicate IT incidents, changes, and outages to relevant stakeholders. - Stay current with emerging technologies and trends in IT operations and infrastructure management. - Provide on-call support to users, ensuring efficient resolution of IT-related issues. **Required Skills:** - Proven experience in IT operations, infrastructure management, or a related field. - Strong knowledge of IT service desk processes and ITIL best practices. - Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization (e.g., Docker, Kubernetes). - Experience with scripting and automation tools (e.g., Terraform, Ansible, PowerShell). - Strong understanding of cybersecurity principles and best practices. - Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. - Proven experience with IT service management frameworks, such as ITIL v4. - Familiarity with monitoring and logging tools (e.g., Nagios, ELK, Prometheus, Grafana). - Knowledge of CMDB (Configuration Management Database) and its best practices. **Important Keywords:** - IT operations, IT infrastructure, service desk, cloud migration, infrastructure upgrade, incident management, project

Compensation

Not specified

Currency: Not specified

City

Singapore

Country

Singapore