ID de la solicitud: 262012

nase a un equipo ganador con un propsito claro,  comprometido con el logro de resultados en una cultura inclusiva y de alto desempeo.

Sr. Manager Sales and Service Support
#SBDR
Nivel 8.1

Purpose:

Strategic role responsible for enabling and accelerating the Retail commercial strategy across the Caribbean branch network. Leads the regional communication and training agenda to ensure initiatives are understood, adopted, and executed consistently, translating strategy into clear messages, readiness plans, and capability building for frontline teams. Ensures alignment, operational excellence, and exceptional customer experience by governing the deployment of key plans and initiatives in full compliance with internal standards, policies, and procedures, while maintaining branch readiness and consistent communication across the network.

Responsibilities:

Promotes a customer-centric culture aimed at deepening client relationships and leveraging the Banks broad network, systems, and institutional knowledge. Serves as the primary owner of branch functionality, ensuring 100% operational readiness and consistent communication across all locations. Actively monitors branch needs and escalates operational requirements to Operations, IT, or Product areas when necessary to guarantee timely resolution and alignment with business objectives.

Builds strong partnerships and maintains effective communication with Product areas, Business Lines, and Corporate Banking to ensure full alignment on strategies and initiatives. Actively collaborates to attract and link products and clients, driving portfolio growth and reinforcing cross-functional synergy across the organization.

Leads communication efforts to ensure the successful implementation of initiatives aimed at driving sales growth and business results. Oversee the execution of campaigns, client profiling, referrals, and cross-business synergies, guaranteeing alignment across all areas and consistent delivery of strategic objectives.

Designs, leads, and governs end-to-end training plans for Retail (onboarding, refreshers, and new initiative rollouts), ensuring content readiness, scheduling, attendance tracking, and measurable adoption outcomes across channels.

Leads the deployment plan for projects and releases impacting Retail, coordinating pilots, cutover activities, branch readiness, contingency plans, and post-deployment stabilization with Operations, IT, Product, and Business stakeholders.

Develops and executes the communication and change management plan for Retail initiatives, ensuring a regular communication cadence to the Retail Business Line including key messages, impacts, timelines, FAQs, and feedback loops to support adoption.

Owns the monitoring and execution of key strategies to drive customer digitalization, product acquisition, and client engagement. Ensures daily tracking of sales and business indicators, implementing timely adjustments based on performance trends and seasonality.

Understands the Banks risk culture and ensures risk appetite is considered in daily activities and decision-making.

Identifies data needs for the team and advises on securing accurate metrics and leveraging tools. Establishes a test-and-learn culture and contributes to organizational metrics.

Drives operational excellence within the Distribution area by ensuring efficient execution and adherence to daily business controls. Maintains full compliance with regulatory and internal standards, actively managing operational, compliance, AML/ATF, and conduct risks in alignment with the Banks frameworks and guidelines.

Education / Experience :

Bachelors degree in Business Administration, Industrial Engineering, Communications, 
Organizational Psychology, or a related field is required
At least 5 years of experience in Banking or financial services enterprises 
At least 5 years of experience in Scotiabank, in any distribution channel sales force 
Expert level knowledge of the way distribution channels work and self-service channels 
Strong experience in project management / program delivery, leading end-to-end deployments 
with multiple stakeholders (planning, execution, risks & dependencies, cutover, and postimplementation stabilization); Agile/Scrum experience is a plus
Key skills: leadership, analytics and verbal and written communication 
Bilingual (English and Spanish) with strong business writing and presentation skills in English
Digital Skills
Commitment to continuos learning 
Innovative 
Execution excellence 
Networker 

Ubicacin(s):  Repblica Dominicana : Distrito Nacional : Santo Domingo

Scotiabank es un banco lder en las Amricas. Inspirndonos en nuestro propsito corporativo, por nuestro futuro, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el xito a travs de una completa gama de asesora, productos y servicios en los sectores de banca personal y comercial, gestin patrimonial, banca privada, corporativa y de inversin, y mercados de capital.

En Scotiabank, valoramos las habilidades y experiencias nicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algn tipo de adaptacin (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intrprete en lengua de seas o tecnologa de asistencia, entre otras cosas) durante el proceso de reclutamiento y seleccin, indcalo a nuestro equipo de Reclutamiento. Si necesitas apoyo tcnico, haz clic aqu. Los candidatos deben postularse directamente en lnea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su inters en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sidoseleccionados para una entrevista.