Posted 3 days ago
No clicks
**TSB Customer Service Consultant: Grade B | Financial Support | Barnwood, Gloucester (12 Month Fixed Term Contract)** - Lead Barnwood-based team providing financial support to mortgage customers - Key responsibilities: Telephony-based customer service, helping customers in financial difficulty, and delivering banking queries - Required skills: Excellent communication, multi-skilled, able to engage customers consistently, and empathetic to customer needs - Experience: Financially literate, understanding of household budgets and bills (no formal financial services experience required) - Base salary: £24,700, plus 9% flex benefit, Variable Pay Award, pension, 25 days holiday, and more - Duration: 12-month fixed term contract, with potential for extension permanency - Inclusion and local compliance matter at TSB; diverse teams drive success - Application: Apply online, with accessible options available; contact careers@tsb.co.uk for additional assistance.
- Compensation
- £26,700+ GBP
- City
- Not specified
- Country
- United Kingdom
Currency: £ (GBP)
Full Job Description
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge whats possible.
This is more than a strategic shift. Its a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what its all about.
THE DIFFERENCE YOU MAKE
We understand the value of real-world experience the kind you gain by running a household, budgeting for a family, or navigating lifes unexpected challenges. These are precisely the skills we need.
As a Financial Paramedic within our award-winning Financial Support telephone-based team youll spend your time helping our mortgage customers back to financial health. Youll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.
WHAT YOULL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Financial services experience is beneficial, but it isnt essential. If you understand how to budget, how household bills work, and the pressures families face - you already have the core skills for this role. Paired with your excellent communication skills, youll quickly learn the technical side of things and will be able to meet our customers needs.
- By feeling what the customers feel youll be able to consistently engage with them in the most productive way when they need us the most.
- Multi-skilled to carry out a variety of telephony-based customer service activities, ensuring that processes, procedure, and regulatory standards are achieved.
- Helping customers in financial difficulty, diagnosing symptoms and tailor making treatments to help our customers back to financial health.
- Customers want to speak with friendly, helpful people when they call their bank. As a Financial Paramedic, youll be able to find out exactly what our customers needs are by listening to them and building good relationships, always looking to be better for each customer.
- Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build confidence helping customers remain in their homes, today, tomorrow and in the future.
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Well pay you a base salary of 24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% on target) based on company performance.
- Fantastic company pension TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at homewhatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, wed love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, well ensure youre considered.
Were committed to creating a recruitment experience thats accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If theres anything we can do in the recruitment process to help you achieve your best, get in touch. Whether its a copy of our application form in another format or additional assistance, were available through email. You can contact us at careers@tsb.co.uk
