at Revolut
FinTechPosted 3 days ago
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**Support Team Lead (Barcelona-based, On-Site)** Lead, mentor, and motivate a team of 5-10 FTEs to deliver exceptional customer support. Manage daily performance, conduct regular reviews, and drive continuous improvement. Requires native-level English and Catalan/Spanish, along with 1+ year experience leading a team of 5+ in customer support. Balance multiple projects, meet tight deadlines, and communicate effectively across teams. On-site presence with rotating shifts, including weekends.
- Compensation
- Not specified
- City
- Not specified
- Country
- Spain
Currency: Not specified
Full Job Description
Support Team Lead
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
Were looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team. You'll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.
This role is an on-site position in Barcelona and may include weekend shifts.
Up to shape whats next in finance? Lets get in touch.
What you'll be doing
- Managing a team of 510 FTEs
- Managing the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
- Conducting regular 1:1s, team meetings, and performance reviews
- Challenging processes and procedures for continuous improvement
- Raising awareness of unusual trends in performance
- Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
What you'll need
- Fluency in English (C1+ level)
- Fluency in Catalan and Spanish (C1+ level)
- 1+ years of experience managing a team of 5+ FTEs
- The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
- To know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
- To be someone who demonstrates sound judgement
- Experience in customer support
- To be able to work fully on-site in Barcelona with rotating shifts, including weekends
Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. Were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thats why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
Only apply through official Revolut channels. We dont use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, its a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
