at Revolut
FinTechPosted 12 days ago
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**Lead our Hungarian Support Team, driving customer success as we revolutionize finance. Manage and motivate your team, improving SLAs while keeping our signature service at the heart of Revolut. Requires fluency in English (C1+) and Hungarian (C1+), plus exceptional communication, data analysis, and leadership skills. Ideal for experienced support professionals eager to shape our fast-growing team.**
- Compensation
- PLN 10,300 – PLN 12,700 PLN
- City
- Not specified
- Country
- Hungary, Poland, Romania
Currency: PLN
Full Job Description
Support Team Lead - Hungarian
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
Were looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team. You'll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing
- Managing and leading a team of employees, motivating them and assessing performance
- Communicating company goals, safety practices, and deadlines to the team
- Helping management with hiring and training, and keeping them updated on team performance
- Communicating concerns and policies among management and team members
- Searching for process/procedure optimisation and work improvements
- Meeting company SLAs
- Performing effective people management (one-to-ones, coaching, career development)
- Monitoring day-to-day operations, providing timely feedback on different situations
What you'll need
- Fluency in English with exceptional communication skills
- Fluency in Hungarian (C1+ level)
- A bachelor's degree or equivalent
- Experience in customer support
- An exceptional understanding of customer service, technical issue resolution, and support best practices
- To be driven and self-motivated with a highly flexible team player attitude
- A proven record of improving SLAs for support teams
- Experience working with data analysis and dashboards
- Great numeracy, IT, and analytical skills
Compensation range
- Poland: PLN10,300 - PLN12,700 gross monthly*
- Other locations: Compensation will be discussed during the interview process
*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience
Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. Were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thats why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
Only apply through official Revolut channels. We dont use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, its a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
