Lead Product Manager - Customer Due Diligence

About the opportunity

In this role, you will:

• Own a capability area: Take full product ownership of a defined slice of the programme, for example Customer Identity Lifecycle, including its roadmap, delivery and outcomes.
• Ground everything in evidence: Lead discovery on regulatory requirements and conversion rates; building problem statements from data, client voice and operational data rather than assumption.
• Understand the regulatory landscape: Especially with the new regulations coming up such as AMLA, understand what is needed, and build a roadmap to achieve whats absolutely necessary to stay compliant.
• Own your numbers: Instrument your area with your key metrics and the counter-metrics that prove prioritisation decisions. You should be able to defend every figure you present.
• Work the interfaces: Collaborate with operations, MLROs, and peer product teams so that what you ship solves real problems.
• Build for a regulated bank: Design compliance, auditability and client protection into every capability from the start. Own your audit findings and ensure timely closure.
• Manage product & business managers: You will oversee a small team of PMs and Business & Steering Managers, owning their product roadmaps & strategies while growing and mentoring the team to deliver value.

What you bring:

• Product Leadership & Impact: 6+ years in product management, including 2+ years in a product leadership role with at least one shipped product or major capability owned end-to-end, alongside a proven track record of managing, coaching, and mentoring PMs & Business Managers.
• Domain Expertise in Regulated Environments: Deep experience operating within regulated fintech or banking environments, with direct domain exposure to KYC, AML, Enhanced Due Diligence (EDD), or identity lifecycle systems.
• Applied AI & Automation Experience: Demonstrated capability delivering in-house automation, internal operational tools, or applied AI/ML workflows that streamline complex operations while minimizing customer friction.
• Regulatory Navigation & Governance: Proven ability to partner directly with MLROs, Compliance teams, Legal, and auditors: translating evolving regulatory frameworks (e.g., EU AML directives, AMLA) into scalable product roadmaps and closing audit findings.
• Data Fluency & Strategic Rigor: High analytical rigor with a track record of instrumenting complex metric ecosystems (balancing conversion rates with counter-metrics like risk exposure and operational cost) to defend strategic decisions.
• Executive Presence & Stakeholder Alignment: Exceptional written and verbal communication skills in English, with the versatility to influence executive leadership, align cross-functional stakeholders (Ops, Legal, Tech), and go deep with engineering teams.

Nice to have:

• Hands-on experience scaling in-house verification workflows or identity orchestration systems across multiple European markets.
• Background in operational process optimization and AI-driven case management tooling.

Whats in it for you:

• Accelerate your career growth by joining one of Europes most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, experiences, and backgrounds.
• A relocation package with visa support for those who need it.

Who we are

Equal opportunities for all