FinTech

Posted 10 days ago

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**IDM Analyst (Madrid, Operations)** - Maintain and optimize network staffing, ensure service ticket SLAs, and collaborate cross-functionally in an innovative environment. Requires excellent communication, adaptability, and 3+ years' WFM/IDM experience. SQL/Python proficiency and spreadsheet mastery a plus. Join Europe's banking disruptor, N26, and enjoy competitive benefits.

Compensation: Not specified
City: Madrid
Country: Spain

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IDM Analyst

Department:Operations

Location:Madrid

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About the role

The

WFM Intraday-Management Analyst

is the entry level role into workforce management and in charge of administering WFM Intraday-Management processes for one or more business lines (depending on their size). This contains intraday and intraweek steering both front & back-office, steering network resources and intraday-management KPIs to ensure the achievement of targets and Service Level Agreements.

In your next challenge, you will:

Maintain network staffing within threshold from scheduling handover through to network intraweek and intraday steering.
Ensure all service desk tickets and WFM emails are supported within agreed SLA.
Regular process review providing feedback and suggestions on how to improve & optimise.
Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.
Contribute to the culture of the team to create an innovative and collaborative environment.

What youll need to be successful:

Embrace and adapt to change with a positive, resilient approach to challenging situations.
Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff.
English language proficiency is a must, additional languages relevant to our markets are a plus.
Experience with advanced Spreadsheets (excel or google).
SQL and/or Python or similar language is a plus but not essential.
3 years of experience in either Workforce Management or Intra-Day Management roles is a plus but not essential.
Experienced in working with workforce management technologies, ideally Teleopti, is a plus but not essential.

Whats in it for you:

Accelerate your career growth by joining one of Europes most talked about disruptors . Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members. Vacation days vary depending on your location of work. Additional day of annual leave for each year of service. A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. A relocation package with visa support for those who need it. Who we are N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and So Paolo. Sound good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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