Complaints Audit Manager - Fluent German

About the Role

• Do you have hands-on leadership experience with regulatory remediation, audit governance, and internal control frameworks in the German banking space? 
• Do you love solving complex operational challenges using preventive Root Cause Analysis (RCA) to eliminate systematic product defects and process bottlenecks?
• Do you enjoy complex project management and aligning cross-functional teamsacting as the strategic bridge between Product, Tech, Legal, and 2LoD/3LoD control functions 

What You Will Do

• Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations.
• Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects.
• Written Order (SfO) Ownership: Maintain, update, and own CMPs Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment.
• Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders.
• Team Leadership & Performance: Direct and mentor L3 Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS.

What You Will Bring

• Minimal requirements: 
• 5+ years of proven experience in compliance controls, internal audit, assurance or governance in the German finance space. 
• Full working proficiency in German and English language.
• Background & Experience: Professional experience in banking operations, regulatory compliance, or audit remediation, with at least 2+ years leading people or major workstreams within complaint management or dispute resolution in a regulated financial institution.
• Regulatory Expertise: Deep knowledge of European and German banking regulations, including BaFin Circular 06/2018 (MaBeschwer), MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, KWG organizational requirements, and PSD2 Article 101.
• Project & Risk Leadership: Proven track record of executing complex regulatory remediations, implementing internal control systems (ICS), and managing cross-functional projects.
• Senior Management Exposure: Experience in communicating with senior stakeholders, addressing their requests, and comfortable interacting across all levels of the organization. 
• Data & Technical Literacy: Understanding of the cases processing technology, customer interfaces, and ticketing platform, as well as operation indicators.

Whats in it for you:

• Accelerate your career growth by joining one of Europes most innovative banks .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.