Banking Operations - Claims Associate German market

About the opportunity

In this role, you will:

• Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
• Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality and performance
• Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
• Manage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling
• Partner cross-functionally to identify, design and implement process changes that improve customer experience and reduce risk
• Lead incident analysis and root-cause investigations; propose and drive actionable, measurable workarounds and long-term fixes
• Maintain and continuously improve internal documentation to minimise audit findings and operational friction
• Coach and develop team members by providing clear feedback, career direction and ensure the team operates within agreed decision boundaries
• Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks and raise overall service quality

What you need to be successful:

• Proven experience in operations, service delivery or similar functions, with direct experience in handling complex operational cases
• Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
• Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
• Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
• Excellent analytical mindset with the ability to use data for prioritisation and decision making
• Deep attention to detail while keeping a clear view of the broader operational and business context
• Fluent written and spoken German and English (German is essential for this role). Any other European language is a bonus
• Confident stakeholder communicator with strong interpersonal skills and the ability to cooperate across functions

What we offer

• A fair, transparent, and confidential recruitment process
• Be part of a high-impact team shaping the future of digital banking
• Gain exposure to global operations and regulatory frameworks
• Collaborate with diverse teams in a dynamic, fast-growing company
• Enjoy a culture that values innovation, ownership, and continuous improvement
• The opportunity to positively impact your career journey as you continue to grow with us

Whats in it for you:

• Accelerate your career growth by joining one of Europes most talked about disruptors
• Employee benefits include discounts to fitness & wellness memberships, language courses, public transportation and more. 
• A Premium N26 bank account. As well as subscriptions for friends and family members.
• Varying vacation days depending on your location of work and duration of your internship. 
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds.

Who we are:

Equal opportunities for all: