London, GB,

Capital Markets,

Full-Time

This is a hands-on role for someone comfortable operating in a fast-paced environment and able to juggle project execution and day-to-day business management. 

Key Responsibilities 

Business Management / COO Support 

• Support the Capital Markets COO and senior business heads in the day-to-day management and strategic development of the business. 

• Act as the Product/ Commercial Lead for the Corporate FX & Private Markets FX business, strategically directing and organising business requirements and technology priorities.  

• Work closely with the business to build effective communication channels to understand client & user feedback of the service offering. 

• Drive and coordinate key business initiatives across Capital Markets, from initial concept through to delivery and implementation. 

• Act as a central point of coordination across Front Office, Operations, Technology, Legal, Compliance, Risk and Finance. 

• Track and manage business priorities, strategic workstreams and change initiatives, ensuring clear ownership, governance and timely execution. 

• Prepare high-quality materials for senior management, governance forums and executive stakeholders. 

• Support development of scalable operating models, governance frameworks and management information. 

• Ensure clear escalation and resolution of issues, risks and dependencies. 

 Strategic Projects and Change Delivery 

• Assess new developments and client/business requests for functionality that can be presented to Technology and Management for consideration in a streamlined and efficient manner.  

• Lead discussions with the business in respect of vendor consideration for tactical project delivery versus long-term internal team build.  

• Hold technology accountable for quality of build and achievement of agreed delivery timelines.  

• Lead or support large, business-critical initiatives, including new business launches, capability buildouts and regulatory-driven change. 

• Define project scope, operating models, milestones and delivery plans across multiple stakeholders. 

• Drive execution across complex, cross-functional programmes with competing priorities and dependencies. 

• Ensure delivery is underpinned by strong governance, clear accountability and effective stakeholder communication. 

• Influence and align stakeholders across business, infrastructure and control functions to achieve agreed outcomes. 

• Support initiatives spanning product expansion, market entry, infrastructure development and process transformation. 

 Product, Workflow and Operating Model Support 

• Champion client experience across digital channels, including client portals and interactions with client service teams.  

• Work closely with front office and infrastructure teams to understand and support business activities and workflows. 

• Develop a practical understanding of front-to-back processes, operating models and control frameworks. 

• Support new product, new market and new workflow assessments, including process mapping, control considerations and implementation readiness. 

• Identify opportunities to improve efficiency, scalability and control across business processes. 

 Regulatory, Governance and Control 

• Support the business in maintaining a strong governance and control environment aligned with regulatory expectations. 

• Partner with Compliance, Legal, Risk and Finance on governance, regulatory and policy-related matters. 

• Coordinate responses to audits, regulatory reviews and internal governance actions. 

• Support the preparation of governance materials, committee papers and management reporting. 

Stakeholder Management 

• Create accountability for adoption and commercialisation of technology products through existing sales teams, identifying where dedicated sales resources may be required.  

• Work closely with marketing on product collateral, content development and distribution channels.  

• Build and maintain strong relationships across Front Office, Operations, Technology and Control Functions. 

• Act as a trusted partner to senior stakeholders, balancing commercial objectives with control considerations. 

• Communicate complex topics clearly and effectively to both senior and technical audiences. 

• Drive alignment and consensus across stakeholders to enable effective delivery. 

Required Skills and Experience 

Core Requirements  

• Commercially focused mindset with the ability to assess opportunities through a revenue-generation and business growth lens.  

• Demonstrable experience in a Product, COO, Business Management, Chief of Staff, Strategy / Execution, Commercial Management or Programme Delivery role within financial services or a similarly complex, regulated environment. 

• Proven track record of delivering large-scale, cross-functional business initiatives from concept through to implementation. 

• Strong stakeholder management skills, with the ability to influence, challenge and align senior stakeholders across multiple functions. 

• Experience coordinating delivery across Front Office, Operations, Technology, Compliance, Legal, Risk and Finance. 

• Strong organisational and execution skills, with the ability to manage multiple priorities and drive outcomes. 

• Understanding of key financial regulations (e.g. MiFID II, Payment Service Regulations) 

• Excellent written and verbal communication skills, including preparation of materials for senior stakeholders and governance forums. 

• Strong judgment, problem-solving capability and attention to detail. 

 Desirable   

• Exposure to Capital Markets, in particular FX & Payments asset classes. 

• Familiarity with:  

• OTC FX across Corporate FX and Private Markets 

• Payments or money movement workflows 

• Collateralised and uncollateralised trading arrangements 

• FX Product knowledge across (Spot, Forwards, NDFs, Options, structured products.) 

• Awareness of relevant regulatory frameworks such as MiFID II and/or PSD. 

 Personal Competencies 

• Highly organised, proactive and delivery-focused. 

• Strong ability to operate under pressure and manage competing priorities. 

• Commercially aware and solution-oriented. 

• Confident operating with senior stakeholders. 

• Able to simplify complex issues and drive practical outcomes. 

• Collaborative, but willing to challenge where necessary. 

Manage Consent Preferences