Investment Banking

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**Team Leader, Client Services, Wealth - 22870** Manage a dedicated contact centre team, driving exceptional service for customers and advisors on Macquarie's Wrap Platform and other advised products. Lead, coach, and develop your team to improve productivity, effectiveness, and quality, while building trust in the Macquarie brand. Address client concerns professionally, ensuring compliance with all regulatory requirements. **Responsibilities:** - Manage and develop a high-performing team on a shift pattern (9am - 7pm) - Drive continuous improvement in productivity, effectiveness, and quality - Build trust and confidence in the Macquarie brand through meaningful customer and advisor interactions - Implement positive change using data-driven insights **Requirements:** - 5+ years of team leadership experience in a banking and financial services contact centre - Proven communication skills and adaptability to fast-paced, dynamic environments - Knowledge of Wrap platforms (Super and Investments) and experience with live chat platforms is valuable - Passionate about developing junior team members to provide exceptional service

Compensation: Not specified
City: Melbourne, Sydney
Country: Australia

Full Job Description

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Team Leader, Client Services, Wealth

Additional office locations

Melbourne, Sydney

Job ID

22870

Date

24-Jun-2026

Permanent - Full time, Mid-level

Job category

Lending / Leasing / Retail Banking

Apply now

Our relationship-driven Client Service Wealth team are the friendly and knowledgeable connection between our clients and Financial Advisors. As part of our Client Service and Support division, our leaders and consultants play a critical role in fostering trust and confidence in the Macquarie brand.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, youre empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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In this role you will manage and develop a team of dedicated contact centre consultants who provide exceptional service to our customers and advisers on our Wrap Platform and other advised products. In this role, you will lead, coach, and develop a high-performing team, driving continuous improvement in productivity, effectiveness, and quality. You will play a key role in building trust and confidence in the Macquarie brand through meaningful, quality conversations with customers and advisers, while leveraging data-driven insights to identify opportunities for improvement and implement positive change. Additionally, you will manage client concerns with professionalism and ensure compliance with all regulatory requirements.

Note this team operates on a shift pattern between 9am - 7pm.

What you offer

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5+ years team leadership experience within a banking and financial services contact centre environment
Exceptional communication skills that allow you to act as the link between senior leadership and your team
Proven ability to thrive in fast-paced, dynamic environments, quickly adapting to evolving priorities and challenges while maintaining high performance and efficiency
Passionate about developing junior team members to provide an exceptional level of service and build their experience
Knowledgeable within in Wrap platforms (Super and Investments) is valuable
Experience using live chat platforms is highly regarded.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months gender affirmation leave, including 6 weeks paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Full Job Description

Jobs

Jobs
Featured jobs

Back to search

Team Leader, Client Services, Wealth

Additional office locations

Melbourne, Sydney

Job ID

22870

Date

24-Jun-2026

Permanent - Full time, Mid-level

Job category

Lending / Leasing / Retail Banking

Apply now