Investment Banking

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**Service Delivery Manager - 24669** - **Role:** Drive service management, collaborating with capability leaders, stakeholders, and tech teams to enhance delivery, prioritization, planning, and reporting. Ensure delivery commitments, risks, dependencies, workforce planning, and financial performance visibility. Coordinate operations across teams and support continuous improvement. - **Requirements:** - Proven experience in service delivery or related fields with strong stakeholder management, planning, and prioritization skills. - Experience with workflow management tools like Jira and producing performance reports. - Sound understanding of risk management, controls, and assurance practices. - Experience in data platforms, financial services, or budgeting roles highly regarded. - **Macquarie:** A global financial services group offering a rewarding career with competitive benefits, flexible working arrangements, and a commitment to inclusion.

Compensation: Not specified
City: Sydney
Country: Australia

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Service Delivery Manager

Additional office locations

Sydney

Job ID

24669

Date

30-Oct-2026

Permanent - Full time, Mid-level

Job category

Other, Projects & Change (non Technology), Technology - Project Management / PMO

Apply now

The Financial, People and Engagement Data team delivers data platforms, services and insights that support Macquaries Finance, Treasury and Risk Management teams. Our team work across Data Warehousing, Solutions, and Data Quality, Observability & Assurance, we enable trusted, high-quality data services that help drive informed decision-making, operational efficiency and effective risk management across the organisation.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, youre empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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As a Service Delivery Manager, you will play a key role in driving consistent service management and delivery practices across Financial, People and Engagement Data Data. You will work closely with capability leaders, business stakeholders and technology teams to improve how work is prioritised, planned, governed and reported, while providing clear visibility of delivery commitments, risks, dependencies, workforce planning and financial performance.You will coordinate operational processes across multiple teams, support service performance reporting and continuous improvement initiatives, and help ensure effective collaboration between business and technology stakeholders. Your work will contribute to the successful delivery of data services that support critical business outcomes across Finance, Treasury and Risk Management.

What you offer

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Experience in service delivery, business operations, portfolio management or a related discipline, with the ability to coordinate work across multiple teams and priorities
Strong planning, prioritisation and stakeholder management skills, with experience translating business needs into effective technology and data delivery outcomes
Experience producing clear operational, portfolio or service performance reporting, including the use of workflow management and reporting tools such as Jira
A sound understanding of risk management, controls, compliance and assurance practices, with the ability to support governance and operational improvement initiatives
Experience within data platforms, data operations or financial services environments would be advantageous, alongside exposure to budgeting, resource planning or cost management activities.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months gender affirmation leave, including 6 weeks paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Financial Management, People and Engagement

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Financial Management, People and Engagement (FPE) provides a single interface for Macquaries businesses across key areas of people, strategy, communications and financial management. Comprising two pillars Financial Management, and People and Engagement it is responsible for managing the Groups financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquaries reputation globally.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Full Job Description

Jobs

Jobs
Featured jobs

Back to search

Service Delivery Manager

Additional office locations

Sydney

Job ID

24669

Date

30-Oct-2026

Permanent - Full time, Mid-level

Job category

Other, Projects & Change (non Technology), Technology - Project Management / PMO

Apply now