at Macquarie
Investment BankingPosted 14 days ago
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**People Experience Support Lead (24849) - Manila** - **Responsibilities:** Oversee People Experience Team's daily operations, ensure high-quality HR service delivery, resolve complex queries, maintain service standards, and drive operational efficiency. - **Skills & Experience:** Proven HR/Operational leadership in Rewards function, people management, process improvement, stakeholder management, problem-solving, data-driven mindset, and balance decision-making. - **Experience Level:** Mid-Senior - **Keywords:** Human Resources, HR Operations, HR Shared Services, Rewards, Leadership, Process Improvement, Data-Driven, Macquarie - **Services:** People and Culture, Financial Management, People and Engagement - **Location:** Manila, Permanent - Full time
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
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People Experience Support Lead
Additional office locations
Manila
Job ID
24849
Date
29-Oct-2026
Permanent - Full time, Mid-senior
Job category
People and Culture
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Join our People Experience Team and play a key role in delivering exceptional HR support and service excellence. This is an exciting opportunity for a collaborative and proactive leader who enjoys solving problems, influencing outcomes, and making a meaningful impact on both employee experience and team success.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, youre empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
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As the Team Leaders trusted second-in-command, you will oversee the day-to-day operations of the People Experience Team, ensuring high-quality service delivery, timely resolution of HR queries, and adherence to service standards. You will act as a subject matter expert, providing guidance on complex cases, monitoring team performance, maintaining process documentation, and identifying opportunities to improve operational efficiency and customer experience.
You will provide leadership, coaching, and support to team members while fostering a collaborative and high-performing team environment. Additionally, you will manage escalations, conduct root cause analysis, support reporting and performance monitoring, and drive continuous improvement initiatives. In the Team Leaders absence, you will serve as the primary point of contact for the team and stakeholders, ensuring continuity in leadership, decision-making, compliance, and service delivery.
What you offer
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- Demonstrated ability to effectively plan, prioritise, and manage workloads while ensuring consistent service delivery and team performance
- Proven experience in the Rewards function within a People Experience, HR Operations, or HR Shared Services environment, with a strong understanding of compensation, benefits, and employee rewards processes
- Strong operational leadership skills with the ability to provide clear day-to-day direction and coordinate team coverage and priorities
- Sound judgment and decision-making capability, with the confidence to make timely, balanced decisions and escalate issues when appropriate
- Proven problem-solving skills, including the ability to identify root causes and implement practical, sustainable solutions
- Experience leading, coaching, and developing team members through effective feedback, guidance, and capability building
- Strong attention to detail with a commitment to quality, process adherence, risk management, confidentiality, and operational controls
- Excellent communication and stakeholder management skills, with the ability to build credibility, influence outcomes, and represent the team effectively
- Data-driven mindset with experience leveraging operational metrics to identify trends, drive continuous improvement, and adapt effectively to changing priorities and business demands.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer
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At Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- 1 wellbeing leave day per year
- 20 weeks paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks paid leave for secondary caregivers
- 5 days carers leave of immediate family members on top of annual leave
- 2 days of paid volunteer leave and donation matching
- Voluntary parental medical insurance plan for married employees
- Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Financial Management, People and Engagement
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Financial Management, People and Engagement (FPE) provides a single interface for Macquaries businesses across key areas of people, strategy, communications and financial management. Comprising two pillars Financial Management, and People and Engagement it is responsible for managing the Groups financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquaries reputation globally.
Inclusion at Macquarie
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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
