Investment Banking

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**Role: Financial Assistance Consultant - 24917** - **Key Responsibilities:** Engage with customers via phone, email, chat, providing support and identifying practical solutions. Understand customer circumstances and balance needs with business requirements. - **Required Skills:** Empathetic customer service, excellent communication, problem-solving, resilience. Background in customer service, contact centres, banking, or similar environments hashed. - **Experience:** Junior-level position, seeking entry-level candidates. - **Location:** Sydney - **Employment Type:** Permanent, Full-time - **Benefits:** Flexible working, enhanced parental leave, wellbeing leave, and extensive benefits package.

Compensation: Not specified
City: Sydney
Country: Australia

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Financial Assistance Consultant

Additional office locations

Sydney

Job ID

24917

Date

02-Nov-2026

Permanent - Full time, Junior

Job category

Retail Banking

Apply now

Join Macquarie's Financial Assistance team and play an important role supporting customers through challenging circumstances. Working in a fast-paced and rewarding environment, you'll help customers understand their options, find practical solutions and achieve positive outcomes.

Whether your background is in customer service, contact centres, banking, retail, hospitality, complaints, collections, insurance or another customer-focused environment, we'd love to hear from you.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, youre empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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As a Financial Assistance Consultant, you'll engage with customers across a range of channels including phone, email, live chat and written correspondence. You'll take the time to understand each customer's circumstances, provide support and guidance, and work towards solutions that balance customer needs with business requirements. This position is to be based in our Sydney location.

What you offer

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Support customers experiencing financial difficulty with empathy, professionalism and care.
Have meaningful conversations to understand customer circumstances and identify suitable solutions.
Assist customers with managing outstanding financial obligations and repayment arrangements.
Resolve enquiries and provide clear, solution-focused guidance.
Contribute to a high-performing team focused on delivering great customer outcomes and escalate complex matters where appropriate.
A willingness to learn and adapt to new systems, processes and regulations.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months gender affirmation leave, including 6 weeks paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Full Job Description

Jobs

Jobs
Featured jobs

Back to search

Financial Assistance Consultant

Additional office locations

Sydney

Job ID

24917

Date

02-Nov-2026

Permanent - Full time, Junior

Job category

Retail Banking

Apply now

Whether your background is in customer service, contact centres, banking, retail, hospitality, complaints, collections, insurance or another customer-focused environment, we'd love to hear from you.