Posted 13 days ago
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**Sales Order Specialist (Temporary 10 Months)** **Role Overview:** Handles full Quote-to-Bill lifecycle, ensuring correct products/services, permissions, and billing support for clients. Maintains order information across systems and resolves order, billing, and client account queries. **Key Responsibilities:** - Manages end-to-end order life cycle, including order preparation, monitoring, permissioning, billing, and cancellations. - Builds relationships with internal and external clients, improving service results. - Leads ad-hoc initiatives, ensuring customer requests are successfully implemented. - Owns basic service alerts and supports Salesforce systems. - Maintains compliance with internal controls and guidelines. - Resolves grievances related to administrative issues while collaborating with internal stakeholders. **Qualifications & Experience:** - Prior experience in Order Management, Order-to-Cash, or related fields. - Strong attention to detail, excellent communication skills, and comfort in fast-paced environments. - Proficient in Salesforce, order management tools, and Microsoft Office (Excel, Outlook). - Proven problem-solving skills and ability to analyze information. **Experience Level:** Associate
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Full Job Description
Role Overview
Responsible for generating customer quotes, processing orders, and maintaining accurate order information across systems. Supports the full Quote-to-Bill lifecycle, ensuring customers receive the correct products, services, access permissions, and billing support.
Key Responsibilities
- Is responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients
- Manages the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders. Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to compliance controls and 3rd party guidelines
- Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results
- Manages and resolve queries relating to quote/order status, billing, client account information/permissioning, and compliance issues
- Leads ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented
- Spots trends and make recommendations for enhancing systems and procedures
- Owns basic Service Alerts, including creation, management and resolution of all alerts issued and performs pre-audits.
- Supports tasks related to Salesforce systems such as following up on pending orders and billing, navigating through moderately complex queries related to contracts or product installations
- Supports the process of acquiring contracts, order forms from customers and trials management
- Supports to resolve grievances related to administrative issues while partnering closely with internal stakeholders
Qualifications & Experience
- Previous experience in Order Management, Order-to-Cash, Customer Support, Sales Operations, or a related field is preferred.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Excellent communication and customer service skills.
- Comfortable working with business systems such as Salesforce and order management tools.
- Ability to analyze information, solve problems, and make informed decisions using general business knowledge.
- Proficient in Microsoft Office applications, particularly Excel and Outlook.
What Success Looks Like
- Accurate and timely order processing.
- High levels of customer satisfaction and responsiveness.
- Compliance with internal controls and operational guidelines.
- Effective collaboration with Sales, Finance, Operations, and Customer Support teams.
- Continuous identification of opportunities to improve processes and service delivery.
Career Stage:
AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Location: CRI-Lagunilla de Heredia-Ultra
Time Type: Full time
