Build Reliability at Scale.

Were hiring a SRE Engineer to join our Operations Reliability Engineering (ORE) teamfocused on keeping critical systems highly available, scalable, and resilient.

This role goes beyond traditional support. Youll operate at the intersection of engineering, reliability, and automation, being responsible for the health of distributed systems running on AWS while driving operational excellence.

If you enjoy proactive reliability engineering, and solving production-scale challenges, this role is for you.

What You'll Own

Application Support & Service Operations

Provide L1/L1.5 support for enterprise platforms including Clarity (PPM), Condeco (Workspace Management), and Learning & Development (L&D) systems

Supervise platform health, service availability, and user experience across supported applications

Act as the first point of contact for incidents, service requests, and user-reported issues

Ensure timely ticket triage, categorization, and routing based on defined SLAs

Incident & Request Management

Respond to and resolve user issues related to:

o Access and authentication

o Application functionality

o Data synchronization

o System performance concerns

o User account management

Perform initial fix and diagnostics before raising to L2/L3 teams

Handle incidents through to closure while ensuring clear communication with partners

Maintain ticket quality and compliance with established support processes

Monitoring & Operational Support

Monitor application alerts, dashboards, integrations, and scheduled jobs

Identify service disruptions proactively and initiate appropriate response actions

Validate application availability following deployments, patches, or maintenance activities

Support business users during critical operational periods and planned activities

User Support & Customer Experience

Deliver exceptional customer support through prompt and professional communication

Guide users through platform features, common issues, and self-service solutions

Assist with user onboarding activities and access provisioning as per defined procedures

Create positive user experiences through effective issue resolution and follow-up

Knowledge Management & Documentation

Maintain knowledge articles, SOPs, support guides, and documentation

Chip in to the continuous improvement of runbooks and support processes

Identify recurring issues and recommend improvements to reduce ticket volumes

Ensure all support activities are detailed accurately for audit and reporting purposes

Access, Compliance & Governance

Support user provisioning, role assignments, and access management activities

Adhere to interpersonal security, compliance, and audit requirements

Follow established controls for data privacy and information security

Assist during compliance reviews and operational audits when required

Continuous Improvement & Automation Opportunities

Identify repetitive operational activities suitable for automation

Support implementation of process improvements aimed at enhancing service quality

Participate in problem management activities and root cause discussions

Give ideas that improve operational efficiency and user satisfaction

What Makes You a good fit

Core Skills

Experience supporting enterprise SaaS or business applications in an L1/L1.5 support environment

Understanding of ticketing and service management tools such as:

o ServiceNow

o Jira Service Management

o Remedy or equivalent platforms

Familiarity with:

o Access provisioning

o Application support processes

o Incident and request management

Ability to analyse logs, system messages, and application errors for initial diagnosis

Basic understanding of:

o APIs and application integrations

o Authentication technologies (SSO, Azure AD, MFA)

o Web-based applications and browser fix

Knowledge of IT Service Management (ITSM) principles.

Fix Approach

Strong analytical and problem-solving skills

Ability to identify root causes and document findings effectively

Meticulous approach when handling incidents and customer requests

Comfortable working with multiple support queues and priorities

Customer & Partner Focus

Excellent verbal and written communication skills

Strong customer service orientation with a focus on user satisfaction

Interact effectively with business users, technical teams, and vendors

Confidence in handling high-priority incidents with professionalism

Operations Excellence

Experience working in production support environments

Ability to handle workload while adhering to SLAs and operational procedures

Readiness to support occasional after-hours activities during major incidents or maintenance windows

Continuous learning approach with interest in enterprise application support

Nice to Have

Experience supporting:

o Clarity PPM Application

o Condeco Workspace Management Application

o Cornerstone, SuccessFactors Learning, or similar L&D platforms

Exposure to Azure AD and Microsoft 365 administration

Knowledge of reporting and analytics tools

Understanding of enterprise integration patterns and middleware platforms

Recommended Certifications (Preferred)

ITIL Foundation Certification

Any Clarity, Condeco, or Learning Platform-related certification

Why This Role Stands Out

Support business-critical platforms used across the enterprise

Gain exposure to Project Portfolio Management, Workplace Experience, and Learning ecosystems

Work closely with business, technology, and vendor teams

Develop expertise in application support, service management, and enterprise operations

Strong growth opportunities toward Application Engineering, Product Support, and Platform Operations roles

If you're passionate about helping users, solving application issues, and ensuring smooth operation of enterprise platforms, this role offers an excellent opportunity to build a confirmed foundation service operations.

We're proud to have been recognised as a Great Place to Work in India 25

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Location: IND-BLR-Divyasree Technopolis, IND-Hyderabad-CapitaLand

Time Type: Full time