Job Description

Position Summary

The role involves the provision of first line application support for several equity and derivative markets operated by the London Stock Exchange PLC. The aim of the role is to proactively supervise and resolve known issues that may impact these services and to provide Proactive/Reactive support in a mission critical type environment. The is mostly suited to entry level candidates willing to embrace a fast paced and multifaceted but balanced and work pattern, which would include covering on-site shifts during out of office hours based on a roster.

Key Responsibilities

• Responding to incidents in a timely manner carrying out known workarounds and resolving them.

• If necessary, escalate issues to DevOps Teams as and when needed.

• Researching Incidents, providing workarounds create articles and resolutions or diverting to alternative resolver groups when necessary.

• Ensuring customer experience goals are met.

• Work in an environment where IT Service Management Processes such as Incident, Problem and Change Management procedures needs to be adhered.

• Keeping the relevant teams advised on the progress of their issue or problem.

• Provide Left shift support for L2 teams by supporting Incident resolutions, Automation tasks, Deployments, Change Management tasks, Cloud Cost and Compliance Management tasks etc.

Preferred Skills and Experience

• Bachelors degree in computer engineering, IT, or related field.

• 1-2 years of experience in similar role is preferred

• Experience in ISTM/AWS cloud-based environment will be an added advantage.

• Having an understanding on application support with some exposure to Unix based operating systems, Business critical applications, enterprise monitoring tools.

• Having the ability to run with projects/issues solo as well as work in a team environment.

• Excellent communication (written and verbal) and interpersonal skills

• Strong analytical, problem-solving, and synthesizing skills. Willingness to work for different working hours (UK Shift)

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Location: Colombo, Sri Lanka

Time Type: Full time