Location: Clayton, MO, United States

We have an obsession for helping our customers, taking care of our employees, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting-edge banking technology youll be front and center representing our brand and problem solving to offer our customers the best solutions for their financial needs. You are passionate about people, helping to improve the lives of our customers through financial solutions, education, and advice. As a Regional Support Lead in Chase Wealth Management, you will act as a representative for the Market Directors and step in for the Regional Director when necessary. Your role will involve promoting the implementation for key growth strategies and tactics aimed at delivering a world-class customer experience. You will also work closely with colleagues across Consumer Banking and Wealth Management to identify and adopt best practices for optimal operation.

Job responsibilities

  Leads and tracks regional focus on Deposit and Investment growth plans across markets, while identifying opportunities to develop, strengthen and/or deliver action plans and best practices to key bank partners and align people objectives across the region and within markets 

Partners with Divisional support team to assist in the coordination, implementation and messaging of key business initiatives along with sharing of best practices in delivering on our passion to meet and exceed our customers expectation 

Leads identification and sharing of best practices delivering on our passion to exceed our customer expectations 

Partners with Market Directors and Branch Managers to support Banker performance and development through onboarding and training, workshops in the field to improve Banker effectiveness and product knowledge 

Coordinates with Business Manager to understand scorecard results, coordinate business review plans and content all while partnering with Finance and Business Analysis Manager to meet staffing targets, with a focus on recruitment process and attrition tracking 

Focuses on the Employee Experience by coordinating with Culture Council to understand and implement opportunities and recommendations on engagement.

 

Required qualifications, capabilities, and skills

  10+ years proven experience leading teams or projects and coaching business leaders in a client focused environment High school degree, GED, or foreign equivalent 

Innovative thinker with ability to deepen engagement with customers and provide an exceptional experience Ability to create a climate in which people want to do their best, motivate and empower others by inviting input from each person and sharing ownership and visibility 

Demonstrated ability to collaborate with other areas of Consumer Banking, Wealth Management & Business Banking

  Strong communication skills, attention to detail and excellent follow-through 

High degree of consumer product and technology acumen

 

Preferred qualifications, capabilities, and skills 

College degree or military equivalent Travel requirement 

Ability to travel 50% of the time

As a Regional Support Lead you will support the region to ensure an optimal operating environment.