Location: Glen Allen, VA, United States

As a Product Portfolio Operations Manager in Chase Travel team you will provide support to the Portfolio Quad - ensuring value delivery and performance against business objectives, enabling products/portfolio to operate efficiently in the organizational ecosystems. You will play a critical role in supporting teams, embodying Chase values, and driving strategic initiatives. Your leadership will foster a culture of collaboration and continuous improvement, ensuring alignment with our mission and goals.
 

Job responsibilities

• Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.

• Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT), ensuring accuracy, timeliness, and consistency.

• Produce recurring and ad hoc dashboards/reports to improve portfolio monitoring, transparency, and decision-making.

• Support controls and audit activities, including test coordination, evidence collection, status tracking, and stakeholder/leadership reporting.

• Establish and continuously improve portfolio operating routines, governance, and ways of working to increase efficiency across Product Areas.

• Identify process gaps and implement scalable systems and automation (including AI-enabled approaches) to enhance controls hygiene and productivity.

• Build strong relationships with key stakeholders and communicate clearly with leadership to align execution to strategy and objectives.

• Monitor trends and performance outcomes, surface insights, and recommend improvements and corrective actions.

• Support PPO leadership team with project and ad-hoc activities and initiatives.

• Model and champion Chase values, contributing to a positive, inclusive culture.

Required qualifications, capabilities, and skills

• Proven experience in product operations, with a strong focus on controls, risk/issue tracking, and process improvement.

• Demonstrated experience establishing and supporting ways of working, operating routines, and portfolio/product-area operational support.

• Strong strategic planning, analytical, and problem-solving skills; able to identify root causes and implement scalable solutions.

• Excellent documentation skills and the ability to create clear, durable artifacts (playbooks, SOPs, procedures).

• Exceptional written and verbal communication and interpersonal skills; able to influence and partner effectively across stakeholders and levels.

• Ability to simplify complex processes into clear guidance, including development of training and communications.

• Demonstrated ability to act as a culture carrier, consistently promoting and modeling organizational values.

Preferred qualifications, capabilities, and skills

• Jira, Align, Tableau, Co-Pilot or other AI tools
• Experience with ways of working and operational support 
• Ability to drive innovation and operational excellence.
• Familiarity with Chase CCB processes and standards.
• Passion for fostering a collaborative and inclusive workplace culture.

 

Promote impact on a dynamic team using your expertise, strategic thinking, and operational excellence across diverse product lines.