Location: Jersey City, NJ, United States

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance (RM&C), you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.  Our culture in Risk Management and Compliance is all about challenging the status quo and striving to be best in class.

 

As a UX Design Lead, Vice President in the Digital Strategy & Enablement team, you will tackle complex challenges and translate them into simple, sleek, and elegant forms and interfaces for stakeholders across JPMorgan Chase. You will shape end-to-end product experiences by improving existing flows and designing new features and enhancements across multiple products, partnering closely with developers, stakeholders, and other UX designers. You will lead initial UX research and early discoveryplanning and facilitating sessions to validate problem statements, uncover user needs, and inform experience direction. You will bring strong proficiency in Figma and a deep understanding of every stage of the design processfrom research and synthesis through interaction design, visual polish, and final deliverygrounding decisions in user needs and information hierarchy to ensure experiences are intuitive, efficient, and outcomes-driven.

 

Job Responsibilities

• Drive a user-centric design approach for complex, highly functional business solutions through rapid testing, iterative prototyping, and continuous refinement.
• Lead initial UX research and early discovery by planning and facilitating sessions to validate problem statements, uncover user needs, and inform experience direction.
• Lead cross-functional design thinking workshops that enable human-centered problem solving and align teams on outcomes.
• Design, brand, and build intuitive, polished user interfaces in partnership with product owners, developers, and business stakeholders.
• Build strong stakeholder relationships through direct communicationclarifying vision and direction, and presenting design concepts, rationale, and trade-offs.
• Foster a collaborative design process with product owners, developers, and business stakeholders.
• Set design direction grounded in user research and insights, translating needs into clear information hierarchy and interaction patterns.
• Contribute to and help evolve the design system and component library to drive consistency, scalability, and quality.
• Own your solution through delivery by providing clear specifications, supporting QA, and maintaining status and transparency with partners.
• Provide day-to-day direction and leadership to a junior designer, including work planning, design feedback, and coaching to support growth and delivery quality.

 

Required qualifications, capabilities, and skills

• 5+ years of experience in UX/product design, interaction design, or a related field delivering user-centered digital products and complex workflows.
• Expert proficiency in Figma (Figma Design, Figma Slides, FigJam, and Figma Make).
• Portfolio available for review.
• Growth mindset with a strong problem-solving orientation and desire to continuously learn and develop.
• Proven track record leading UX to deliver user-centered products, including facilitation of collaborative working sessions, mentoring junior designers, and strong presentation and visual communication skills.
• Knowledge of service design, design systems, and agile methodologies.

 

Preferred qualifications, capabilities, and skills

• Familiarity with intelligent solution technologies (e.g., Tableau, Pega, Microsoft Power, Sigma, Databricks).
• Ability to leverage vibe coding (LLM-assisted rapid prototyping) to quickly generate UI concepts, interaction patterns, and lightweight prototypes that accelerate design exploration and iteration.
• Illustration, animation/motion, and photo-realistic image editing skills.
• Ability to design effectively with financial data and market information.
• Mobile experience (responsive and/or native).

Lead UX research, design, and delivery for the RM&C Digital Strategy & Enablement team.