Bulge Bracket Investment Banks

Posted 14 days ago

No clicks

**Senior Associate, User Research** Conduct cutting-edge research to shape exceptional user experiences. In this Jersey City-based role, you'll leverage advanced proficiency in research methods (quantitative and qualitative) to identify and address employee needs. Key responsibilities include executing research studies (surveys, interviews, ethnography), analyzing data, and collaborating cross-functionally to integrate insights into product development. Required are 3+ years in experience research, proficiency in both research types, and familiarity with AI/ML trends.

Compensation: Not specified USD
City: Not specified
Country: United States

Full Job Description

Location: Jersey City, NJ, United States

Bring your industry trends and knowledge to our team to shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Corporate Employee Experience, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify employee needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Employ a variety of research methodologies, such as usability testing, interviews, surveys, heuristic evaluation, ethnographic observations, participatory design, and card sorting.

For this position, the hiring team is especially interested in a researcher with expertise in digital ethnography and observation; or a researcher with a skill set focused on innovation in research methodologies.

Analyze, synthesize and report on research studies.

Job responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights
Demonstrate interest in and understanding of current trends in AI/ML and data processing

Required qualifications, capabilities, and skills

Formal training or certification on experience research concepts and 3+ years applied experience
3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Demonstrates proficiency in AI-assisted research methodologies and data analysis
Stay on top of AI use for research trends including ethics, privacy, human in the loop, and accountability

Preferred qualifications, capabilities, and skills

At least a Master's Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction (HCI), Human Machine Interaction (HMI), Anthropology, Sociology, or similar), or equivalent practical experience
Experience working in qualitative or mixed methods user research for digital products
Understanding of the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
Excellent communication and presentation skills
Ability to work and lead independently and feel comfortable navigating ambiguity
Familiarity and comfort with Software Development Lifecycle (SDLC) concepts
Comfortable working with a wide range of stakeholders including product managers, design leads, development leads, and others representing various business needs

Lead user experience research, translating insights into impactful design recommendations.

Full Job Description

Location: Jersey City, NJ, United States

Bring your industry trends and knowledge to our team to shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

Employ a variety of research methodologies, such as usability testing, interviews, surveys, heuristic evaluation, ethnographic observations, participatory design, and card sorting.

Analyze, synthesize and report on research studies.

Job responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights
Demonstrate interest in and understanding of current trends in AI/ML and data processing

Required qualifications, capabilities, and skills

Formal training or certification on experience research concepts and 3+ years applied experience
3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Demonstrates proficiency in AI-assisted research methodologies and data analysis
Stay on top of AI use for research trends including ethics, privacy, human in the loop, and accountability

Preferred qualifications, capabilities, and skills

At least a Master's Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction (HCI), Human Machine Interaction (HMI), Anthropology, Sociology, or similar), or equivalent practical experience
Experience working in qualitative or mixed methods user research for digital products
Understanding of the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
Excellent communication and presentation skills
Ability to work and lead independently and feel comfortable navigating ambiguity
Familiarity and comfort with Software Development Lifecycle (SDLC) concepts
Comfortable working with a wide range of stakeholders including product managers, design leads, development leads, and others representing various business needs

Lead user experience research, translating insights into impactful design recommendations.

User Research, Senior Associate

Full Job Description

SIMILAR OPPORTUNITIES

Experience Design, Senior Associate

UX Research Lead

Consumer Insights Research Senior Analyst

Senior UX Design Lead - Advisory - Vice President

Associate Director, Research & Analysis Associate

User Research, Senior Associate

Full Job Description

SIMILAR OPPORTUNITIES

Experience Design, Senior Associate

UX Research Lead

Consumer Insights Research Senior Analyst

Senior UX Design Lead - Advisory - Vice President

Associate Director, Research & Analysis Associate