at J.P. Morgan
Bulge Bracket Investment BanksPosted 13 days ago
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**Transactions Specialist IV** Join JPMorgan Chase and drive innovative impacts as a Transactions Specialist IV in Westerville, OH. You'll troubleshoot machines, manage shift operations, and contribute to the production of various financial documents. Utilize AI and automation to optimize transactions and enhance customer experience. Mentor junior roles and maintain high-quality standards, while collaborating effectively in a global, matrixed structure. Proficiency in heavy material handling is required. Shift hours are typically Monday-Friday, 7:00 AM - 3:30 PM.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Westerville, OH, United States
As a Transactions Specialist IV within JPMorganChase, you will be instrumental in troubleshooting machines for lower-level specialists and managing shift operations. Being part of Global Document Services (GDS), our main print production and distribution unit, you will support various internal lines of business such as Retail, Card Services, and Treasury Services. Your role will involve contributing to the production of diverse products like postcards, letters, checks, and marketing materials. This position provides an opportunity for skill development in a dynamic and diverse environment.
Job responsibilities
- Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards.
- Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
- Assist in resolving non-routine transactional issues, leveraging advanced knowledge of policies and procedures.
- Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
- Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.
- Troubleshoot equipment when needed, ensuring minimal disruption to operations and maintaining efficiency.
- Proven ability to meticulously review and ensure accuracy in tasks and documentation.
- Developing proficiency in building relationships and effectively collaborating within a global, matrixed organizational structure.
- Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
- Ability to stand and walk for 8+ hours per shift
- Developing ability to identify issues, analyze information, and develop solutions autonomously.
- Strong ability to convey information clearly and effectively to various departments and management levels.
- Multi-task and work well in production environment driven by Standard Operating Procedures.
Schedule: Monday - Friday, 7:00 am - 3:30 pm
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
