**Transactions Specialist III (Notary, Vehicle Titling)** in Monroe, LA:
- **Notarize** vehicle titles, verify identities, and ensure document completeness
- **Oversee** title releases, research issues, and **resolve** exceptions
- **Collaborate** internally, **communicate** with customers, and **prioritize** work
- **Manage** escalations, document activity, and **support** team operations
- **Requires**: High school diploma, active notary commission, strong customer service skills, and ability to work in a fast-paced environment
- **Prefer**: Vehicle titling, customer service, banking, and Microsoft Office proficiency
Full Job Description
Location: Monroe, LA, United States
Make an impact in a role where accuracy, customer focus, and integrity matter every day.
As a Notary, Vehicle Title Transactions (Transaction Specialist) on the Vehicle Titling team, you will provide exceptional service while overseeing the signing of critical title and sworn documents. You will verify identities, confirm document completeness, and notarize forms to support legally compliant transactions. You will research issues, resolve exceptions, and document work clearly to ensure timely, accurate outcomes. You will collaborate with internal partners and communicate confidently with customers and external parties.
Job responsibilities
Notarize vehicle title documents by verifying signer identity, willingness, and document completenessAffix notary seal and complete notarial certificates in accordance with applicable requirements and controlsReview title releases and related sworn documents for accuracy, completeness, and proper executionResearch requests, collect and interpret information, and apply findings to guide next stepsPrepare and maintain transaction documentation, including incoming and outgoing mail itemsResolve mail exceptions and follow established procedures to clear issues quicklyDocument account and transaction activity thoroughly and concisely throughout the processHandle escalated issues using sound judgment to achieve the appropriate customer outcomePlace outbound calls to customers, dealers, vendors, and internal teams when neededPrioritize work effectively to meet quality, accuracy, and productivity expectationsSupport team operations and assist with additional tasks as needed to complete daily workRequired qualifications, capabilities, and skills
High school diploma or General Educational Development (GED) certificateActive notary commission (or ability to obtain and maintain one, if required for the role)Ability to deliver strong customer service with professionalism and empathyStrong written and verbal communication skillsStrong problem-solving, analytical, and decision-making skillsAbility to work effectively in a fast-paced, high-volume environmentAbility to multitask across multiple systems (including typing while reading and navigating multiple screens)Ability to follow procedures, regulatory requirements, and compliance controls consistentlyAbility to manage escalations with good judgment and a focus on the right outcomeAbility to work collaboratively as part of a teamHigh attention to detail and a strong sense of urgencyPreferred qualifications, capabilities, and skills
Prior experience in vehicle titling, motor vehicle operations, or document processingPrior experience in a customer service role with phone-based supportFamiliarity with banking or financial services operational processesProficiency with Microsoft Office, including Word and Excel Support vehicle title transactions by notarizing documents and resolving customer and dealer requests with care and accuracy. 
